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Supported attributes: hidden, read-only, mandatory. Each field may be configured as a text, select menu or checkbox. Both ticket and customer databases support up to 10 user definable fields to keep additional information. Highly customizable template with support for simple macro language allows serving dynamic content based on customer account information.Ĭustomer database for easy tracking of customer details like contact info or service options.Ĭustom fields. An ideal place for your announcements, quick links and personalized information. #Deskconnect desk.com manualManual and automated escalation supported.ĭashboard - home page for your customer service site. Intelligent ticket routing using departments and 4 tiers escalation model. Prepare customer and operator timesheets.Įmail based ticket submission with support for html-only messages and multiple file attachments. Track operator performance and customer activity. A file of any type may be added to any message. Message editor with support for text proofing and message drafts.įile attachments. Highly customizable interface using embedded WYSIWYG HTML editor. Choose what information you want to see while browsing tickets and customer accounts. Do not waste your time answering the same questions again and again.ĭo not force your customers to waste their time asking questions answered before!Ĭustomizable Views. The very moment a problem is solved, the solution may be published in a #Deskconnect desk.com registrationRegistration is optional, as anonymous (guest) visitors may access their tickets using unique access keys. Any message may be marked as hidden to facilitate internal communications and notes. ![]() Simplified markup tags allow to control text appearance (bold, italic, underline, code) and to insert html links and images. Each trouble ticket may consist of unlimited number of messages. Even no need to cancel your account.īulletin board style communications. It is absolutely risk free customer service solution, as we offer a free trial. Add licenses as your business grows.Ĭancel unused operator seats during off peak months. An operator seat monthly fee is only $19.95. Register, review default settings, copy & paste htmlĬode - your own customer service web site may be running in 15 minutes. ![]() Your staff can access the system 24/7 from anywhere in the world.Ĭreating a trouble ticket is as easy as submitting a web form or sending an email, while the help desk softwareĮnsures that each service request is assigned a unique number and saved in the MySQL database to review at anytime in #Deskconnect desk.com installNo need to install and maintain additional software: web based help desk allows your customers to submit requests 24/7 from anywhere in the world. See more web based help desk screen shots ![]() The attention of upper service tier members. The problem tracking system ensures also that no ticket ever goes unanswered: if an inquiry was not takenīy an operator for a predefined period of time, the ticket escalation rules will promote such request to The help desk system eliminates the problem, as it requires claimingĪn ownership over a trouble ticket before ever starting to compose an answer and ensures that no ticket may be assigned #Deskconnect desk.com trialNo risk.ĭemo | Free Trial | Price | Order | My Help Desk | FAQ | Company | Contact UsĪn e-mail reply to a customer inquiry and by the time you have hit send button, another member of your team hasĪlready dealt with the problem? It happens all the time because generic email system is not intended to operate in a Setting up your own professional quality and affordable trouble ticket system is as easy as:ġ Register (Your company name, home page URL, login ID - no lengthy forms, only the info required to setup your database)Ģ Review default settings (customize page layout to match your web site style, specify additional trouble ticket and customer record fields if needed)ģ Add links to access customer service forms and FAQ from your site Receiving loads of inquiries? Need to answer them with a team of agents? Instant activation and monthly fee as low as $19. Single interface to manage all trouble tickets coming from email, support site, web forms, phone, fax and snail mail. ![]()
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